I chose to attend a half-day postconference on using and understanding COUNTER 4 reports, which, if you know anything about stats collection for online resources, you know sounds like a potential torture session. Luckily Jennifer Leffler made it relatively painless. I think one of the most useful things about this session was the chance to slow down and just focus on the methods of stats collection. So often I'm trying to grab stats quick to answer a question or make a point and I'm focusing more on the end result instead of the process going into it. This helped me realize that it's important not to skip the process, that it's just that - a process - so it will take time to get it right. But, at the same time, if I take some time to set up the process correctly, then going forward it should be faster and easier and not require all that time for set up. I have done some of this with stats collection, but hearing someone else's process and a more in depth overview ...
A relocated librarian tries to make sense of information overload