Sarah the Librarian

Day Three at PLA started with "Oh, I Should Have Said ... : aka Dealing With Difficult People" which was a really great program that used humor to deal with various "problem patron" situations, including when the "problem patron" is actually the library staff member. The presentation was scattered with skits demonstrating situations familiar to all of us who work public service desks. I think one key which they addressed is not taking the actions of angry people personally, and I think that's key for any customer service oriented job. People can be grumpy, and it's generally not your fault, so stop getting defensive and instead try to defuse the situation by really listening to what they have to say and finding an acceptable solution for both parties. Next up was "Top Five of the Top Five" which was blitz of genre fiction recommendations. The five genres represented were horror, fantasy, women's fiction, crime, and humor and, just to

Day Two at PLA brought the beginning of regular sessions and my massive day of teen services. I started the day with "Reinventing Your Teen Department" which was a library that brought teens into their library by creating appropriate teen spaces in the library and focusing on gaming. While the general aim of their gaming program was similar to what we talked about in my preconference the day before, the way they went about achieving it was completely different. Instead of starting with the crowd pleasing Wii and branching out to other gaming systems as interest grew, they went straight for the teenage boys and set them loose on an Xbox. It was interesting, but a lot of the ideas they implemented aren't very applicable to my current situation. I got a few new ideas for resources, though. The second morning session was "Top Trends in Teen Services" which was one of those great potpourri sessions where they threw out tons of great ideas for all aspects of teen

Today was my first day at the Public Library Association conference, and I'm not sure how I'm going to do 2.5 more days and keep my head from exploding. There's just so much that's so relevant to my job, I can find something interesting everywhere I look. This morning I went to the Get Your Game On: Gaming in Libraries Preconference, and it was wonderful. I realized that I need to stop playing the role of wife of a gamer and own that I know a thing or two about video games, too, and what I don't know I can learn. Eli and Aaron spent the first half of the program talking about the benefits of gaming and why libraries should be doing gaming, which is something I'd always bought, but never been very good at articulating. Essentially it boils down to all the different types of literacies learned through video games and what are libraries for if not promoting literacy. It was also interesting they argued that the way libraries get the most value out of gaming is by